HELP
Frequently asked questions
Quick answers on pricing, licensing, downloads, and support.
Pricing and licensing
Do I have to pay extra for support?
No. Yoohoo Plugins support is free for all users. Priority support requires an active license key for a product.
What are license keys used for?
License keys allow your WordPress site to retrieve automatic updates from our plugin server when the key is valid. We provide priority plugin support to valid license key holders.
What happens if I do not renew my license?
License keys are subscription-based and automatically renew every year. You may cancel at any time. If you cancel, you will not receive further automatic updates or priority support.
Do license keys restrict plugin functionality?
Not at all. Our products will work as intended without a license key. Keys verify the account holder for priority support and automatic updates.
What is your refund policy?
Yoohoo Plugins offers a 14-day no-questions-asked refund policy. Refunds are for the full amount paid and usually take around 24–48 hours to process.
Can I use your products on WordPress.com?
Yes. All of our plugins work with a WordPress.com account. A business plan is required to install third-party extensions.
When will I receive my product?
Product download links are emailed immediately after a successful purchase.
My download link has expired. Where can I download my purchase?
You can download your purchase at any time from the Purchase History page.
Support
I need help customizing your plugin.
Yoohoo Plugins support does not cover customizations or third-party integrations. Please see our support policy for more information.
How can I get support?
You can reach out to our email support team any time you have a question. We strive to respond to all tickets within 24 hours on weekdays.
Do I need an active license key to receive support?
An active license key is required to receive support for a premium product. Support for free products is included.
How do I request a feature?
Please reach out to our support team with the feature you would like added. We cannot guarantee every request will be fulfilled.