YooHoo Plugins – Frequently Asked Questions

Can I purchase from YooHoo Plugins using my credit card?

Yes, all payments are handled by PayPal which includes secure credit card payments.

I just purchased a product, when will I receive it?

Instantly! All of YooHoo Plugins products are sent directly via email as soon as the payment is successful.

The product isn't what I expected can I get a refund or swop it for another product?

Here at YooHoo Plugins we honor a 30 day money back guarantee, no questions asked policy. We will happily swop out for another product.

A product I purchased is not functioning as expected
Sometimes these things happen, be sure to check to see if you have the latest version of the WordPress plugin. If you are running the latest version and the issue still occurs, create a support ticket by visiting our support center and provide as much information as possible.
The product is great, I have an idea that would be beneficial
That’s awesome! We build our products around our user input. Create a support ticket with your feature request and we will add it to our development schedule.
Premium support and automatic updates for 12 months
By purchasing a product you get access to personalized support, automatic updates that are released during the 12 months. After 12 months you are able to renew your plugin for 50% of the current amount to keep these services active.
What happens after 12 months, do I still qualify for automatic updates and premium support?
Before your license (API) key expires, you will be given a chance to renew the license at 50% of the products current price . If your license key expires and you do not want to renew the license, your plugin will continue to work fully as intended but you won’t get access to updates or premium support. We do offer support to free users.
I need assistance in setting up/installing my product

We have detailed guides available for all users. As a premium client to YooHoo plugins, we will gladly help you to setup your plugin. Create a installation ticket.

Need Help?

We’re always happy to answer any questions you may have! 🙂

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